Privacy Policy

At BALAILI (hereinafter referred to as "we" or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website www.balaili.com, purchase our products or interact with us.

The information we collect
We may collect information of the following categories:

The information you provide: including your name, email address, phone number, mailing address, payment information (processed through a secure payment processor, we do not store complete credit card information), and other data you provide through the contact form, email or customer service communication.

Automatically collected information: including IP addresses, browser types, device information, Cookie data (used to optimize the website experience, and you can set management preferences through the browser), and website usage data collected through tools such as Google Analytics.

Information from third-party sources: such as social media platforms (if you log in or interact through social accounts) or transaction data provided by payment processors.

2. How do we use your information
Your information may be used for the following purposes:

Handle orders, shipments and after-sales service

Reply to your inquiries or requests

Send order confirmations, updates or marketing communications (you can unsubscribe at any time)

Improve our website, products and services

Prevent fraud and ensure transaction security

Comply with legal obligations

3. Information Sharing and Disclosure
We will only share your information under the following circumstances:

Service providers: such as logistics companies, payment processors and IT service support (they only have access to the data necessary for fulfilling the contract).

Legal requirements: Such as responding to court orders or legitimate requests from government agencies.

Business transfer: In the event of a company merger, acquisition or asset sale, your information may be transferred as part of the transaction (we will notify you of any change in ownership).

4. Your right to Privacy
According to applicable laws (such as GDPR or CCPA), you may be entitled to:

Access, correct or delete your personal information

Restrict or oppose data processing

Obtain data portability

Withdraw consent for marketing communications

To exercise your rights, please contact us at service@balaili.com.

5. Data Security
We take reasonable technical and organizational measures (such as encryption and access control) to protect the security of your data. However, please note that Internet transmission is not 100% risk-free.

6. Children's Privacy
Our services are not available to children under the age of 13 and we do not intentionally collect their information.

7. Policy update
We may update this policy from time to time. The revised version will be published on the website with the effective date indicated.

8. Contact us
If you have any privacy-related questions, please contact our data protection officer through the following methods:
📧 Email: service@balaili.com
📞 Tel: +1 (214) -442-1555